The artificial intelligence (AI) technology focuses on the construction of machines which understand, monitor, reason, predict, interact, learn, improve and work like humans, and tries to solve complex problems which are nearly impossible to be solved and dealt with by humans. The aim of creating intelligent machines is to help people in their works and daily lives, gradually to reach the humans` brain levels and surpass humans over time. Now artificial intelligence is changing the globe rapidly. AI-inspired systems have been very popular and have been applied in almost every field, especially in public services. The greatest impact of this technology on public administration is in the delivery of public services. While technological developments begin to change many sectors, they change expectations from the public sector and this leads to the transformation and diversification of the society’s relations with public administration.